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Terms & Conditions

Account & Registration
  • All users of www.my9eleven.com have to register and login for placing orders. You have to keep your account and registration details correct for communication related to your purchase.
  • 9Eleven My Family Mart has the right to withdraw any customer offers/Schemes at any time without prior notice.
  • No cash refund will be given credit note will be issued for all the refunds. credit notes are valid for 60days from the date of issue.
  • 9Eleven MY Family Mart retain all the right to determine whether the good have been used or damaged.
  • No claim for any type of product defect will be entertained after 24hours of Home Delivery.

You may not use the Site for any of the following purposes :

  • Interfering or disrupting networks or web sites connected to the Site.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
  • Apply items do not carry colour guarantee and may be susceptible to fading.
  • 9Eleven reserves the right to refuse admission. Offers & schemes are available for retail goods customers only.
  • 9Eleven My Family Mart hold the final right of decision making on any dispute. All dispute are subjected to the exclusive jurisdiction of the court of Prayajraj (Allahabad)